Frequently asked questions

Yes. Fairhairfactory is a hair-extension manufacturer based in Heze, Shandong, China. We produce a wide range of human-hair extensions for professional and wholesale customers, with customization available for many products.

We mainly serve salons, stylists, distributors and wholesale buyers. Trial and smaller orders are available for many products, subject to the applicable product specification and minimum order quantity.

Our range includes machine, genius, flat, hand-tied and injected wefts; tape-in extensions; keratin tips; clip-ins; ponytails and other professional or customized hair-extension products.

Contact our sales team with your email address or WhatsApp number. We will create your customer profile, confirm your country and account currency, and let you know when the account is ready.

Use the email address or WhatsApp number connected to your customer profile. We will send a one-time sign-in code, so you do not need to remember a password. A number or email that has not been registered will not receive a code.

Please provide the product type, length, color, pack weight or number of pieces, required quantity, and delivery country or postcode. If you are unsure of the product name, send us a clear reference photo.

Yes. A clear photo can help us check the attachment method, width and construction and suggest the closest product. Please also provide the required length, color and quantity for a more accurate recommendation.

For standard products, the website calculates the price from the selected product, length, finished weight, hair specification, texture and color category in your account currency. Special products, custom work and specifications not listed online require a separate quotation from our sales team.

Yes. We can compare suitable constructions, lengths, weights, colors and quantities while explaining the specification differences. Tell us which requirements must remain unchanged and your target budget.

Yes. You can configure standard products online, or send your requirements to your sales contact. Our team can prepare quotations and add standard or special items to your cart for you to review in your customer account.

Trial orders can be arranged for many products so you can evaluate the hair and construction before a larger purchase. Send us the product, length, color and test quantity, and we will confirm availability, cost, production time and shipping.

MOQ depends on the product, construction, color category and customization. The applicable MOQ is shown with the product or quotation. If you need a smaller trial quantity, contact us and we will check the available option.

For the best match, use a color code from the same color ring or color board whenever possible. Lighting, filters and screen settings can change how a color appears. You may also send a clear daylight photo and we will suggest the closest options for your confirmation.

Custom blends, highlights, stripes, ombré and dark-root effects may be available. Please provide an agreed color code or physical reference and describe the required effect. We will confirm the reference and approval process before production.

Yes. Please send your logo file, preferred packaging type and size, quantity, colors and required text. We will confirm the workable method, minimum quantity, setup cost, production time and artwork proof before production.

Your account currency is confirmed when your customer profile is created and is used for website prices, quotations, the cart and orders. If the account currency needs to be corrected, please contact your sales team before placing an order.

Save and validate the recipient address in My Account to view the current DHL rate table. Rates are based on the destination and total gross weight, calculated in 0.5 kg steps from 0.5 kg to 10 kg.

Please contact your sales team for a custom shipping quotation. Larger shipments may qualify for a more suitable service or a better freight rate than the standard online table.

The total time includes production and transit. It varies by product, quantity, customization, destination and courier. Timing starts after the specifications and payment are confirmed, and we will provide the relevant production estimate before final confirmation.

Tracking becomes available after the parcel has been handed to the courier and scanned. The first tracking update may take some time after collection.

Possibly, if the production and shipment status still allow it. Contact us as soon as possible. We will confirm availability, any price difference and the effect on the dispatch date before making a change.

Available methods may include PayPal, credit or debit card, Apple Pay and bank transfer, depending on the order amount, currency and destination. The suitable options will be shown at checkout or provided by your sales contact.

Yes. Your cart and order details can be prepared for review before payment. Please check the products, exact colors, specifications, quantities, delivery information and charges carefully before using the payment link.

Contact us promptly with the order or invoice number, affected product and quantity, clear daylight photos and a short video, packaging or label photos, and a description of when and how the issue appeared. Please keep the product and packaging until the review is complete.

We review the order details, product evidence and relevant production or shipping records. Once the findings are confirmed, we will explain the available solution and next steps in writing. The exact solution depends on the verified circumstances of each case.